Refunds & Returns

All merchandise in the Decoding the Unknown store is sold by Fourthwall, Inc., which acts as the seller and Merchant of Record. Fourthwall processes payment, fulfills orders, and is responsible for the refund and return process.

These publisher website terms describe the relationship between Fulcrum Enterprises s.r.o. and visitors to this site. For merchandise purchased through the store, your contract is with Fourthwall.

If you receive a catalog product with a quality defect or a print error, you are eligible for a replacement or refund. Contact Fourthwall support and provide your order details and a description (and photo, where possible) of the defect.

Made-to-order items are produced specifically for you after purchase. These products do not carry a blanket general return right or a sizing-exchange right unless applicable consumer law requires otherwise. If you receive a made-to-order item with a quality or print defect, contact Fourthwall support — defective items are handled on a case-by-case basis.

For escalations or questions about the store that Fourthwall is unable to resolve, you may also reach us through the Contact page.