Refunds & Returns
Return and refund policy for merchandise purchased through the Decoding the Unknown store, operated by Fourthwall, Inc.
Last updated: September 14, 2026
Who Handles Returns
All merchandise in the Decoding the Unknown store is sold by Fourthwall, Inc., which acts as the seller and Merchant of Record. Fourthwall processes payment, fulfills orders, and is responsible for the refund and return process.
These publisher website terms describe the relationship between Fulcrum Enterprises s.r.o. and visitors to this site. For merchandise purchased through the store, your contract is with Fourthwall.
Return Window
You have 30 days from your delivery date to report a quality issue and request a replacement or refund.
What's Covered
A free replacement is available for:
- —Items damaged in transit.
- —Defective or misprinted items.
- —The wrong item or size shipped because of a production error.
- —Physical defects, such as tears or holes.
- —Print color errors.
Buyer's remorse and ordering the wrong size yourself are not covered — every item is made to order specifically for you once you place your order.
Catalog Products (Stocked Items)
If you receive a catalog product with a quality defect or a print error, you are eligible for a replacement or refund. Contact Fourthwall support and provide your order details and a description (and photo, where possible) of the defect.
Made-to-Order Products
Made-to-order items are produced specifically for you after purchase. These products do not carry a blanket general return right or a sizing-exchange right unless applicable consumer law requires otherwise. If you receive a made-to-order item with a quality or print defect, contact Fourthwall support — defective items are handled on a case-by-case basis.
Photo & Evidence Requirements
To process a claim, Fourthwall needs a clear photo of the defect or damage together with your order number. Take the photo on a flat, well-lit surface with the garment tag or the specific defect clearly visible.
Remedy: Replacement, Not Refund
For qualifying quality issues, the standard remedy is a free replacement of the item, not a cash refund. A refund applies in other circumstances — for example, if your order is cancelled before it enters production.
Where a refund does apply, PayPal payments are refunded within 24 business hours; credit and debit card refunds typically post within 7-10 business days, depending on your bank.
How to Request a Refund or Replacement
- —Contact Fourthwall customer support (or use our Contact page) with your order number and a description of the issue, within 30 days of delivery.
- —For defective items, include clear photos showing the defect alongside the order number.
- —Fourthwall will review your request and respond with next steps.
Contact
For escalations or questions about the store that Fourthwall is unable to resolve, you may also reach us through the Contact page.